Terms and Conditions | Memara

Terms and Conditions

What You Need to Know:

Information About Our Website and Goods

These terms and conditions apply to your purchase of jewellery (“goods”) from the Memara website, memara.co.uk (the “website”).

The website and goods are provided by Memara Limited, a company registered in England under the company number 13120524.

Our registered company address is:

Old Vicarage
South Newington Road
Barford St Michael
Oxfordshire
OX15 0RJ

This company is referred to as “we”, “us”, “our” “the Company”. When we refer to “you” and “your”, we mean the purchaser of goods and the user of the website.

These terms and conditions form a contract which is legally binding between you and us.

Please ensure to read these terms and conditions carefully before buying anything from this website. Your acceptance of the terms and conditions is given when you purchase any goods from our website.

The Company holds the right to change any terms and conditions under which the goods and the website are provided.

For any questions regarding these terms and conditions, the website, or our goods, please email us at: info@memara.co.uk


Online Orders

We require a payment in whole before we dispatch the goods to you.

Upon receival of your payment, we will send you a confirmation email to the email address that you provide in the online order form, to confirm the acceptance of your order.

Any goods that Memara supplies to customers remain our property, until they are fully paid for.


Prices

All of our prices for our goods are listed in Pounds Sterling.

The cost of orders purchased from outside of the UK may be affected by currency fluctuations and credit card charges.

Occasionally we offer promotional discount codes, which may apply to any, or certain, specified goods on our website.

Please note that these codes cannot be used in conjunction with any other offers, discounts or sales.


Delivery and Shipping

Our shipping is as follows:

For all UK orders (£3.50):

We use Royal Mail to provide our delivery service. Your purchases should arrive within 2-5 working days.

For orders from the Rest of the World (£12.00): 

We use Royal Mail to provide our delivery service. Please expect your purchases to arrive within 10 working days.

We provide FREE shipping on all orders over £100. 

Shipping Information: 

It is our aim to dispatch all orders within 1 working day of the clearance of payment. We do not accept liability for non-delivery, or any damage made to the goods during transit. 

Delivery details: 

A tracking email will be sent to your email address provided in the order form once your goods have been received by our courier. Please ensure that you give us the correct delivery address and that in the event that the parcel may need signing for, that someone is there to take delivery of it. 


Payment Details

These methods of payment are accepted by us at Memara: Visa Debit, Visa, Mastercard, Maestro, Amex, PayPal, Apple Pay and Google Pay.


Returns and Exchanges

In the event that you would like to return your purchase, please can you send it back within 14 days to:

Memara Ltd.
The Old Vicarage
Barford St Michael
Oxon
OX15 0RJ

Please note, we cannot accept the return of earrings due to hygiene reasons.

Upon receipt of the return your credit, debit card or Paypal account originally used for the purchase will be credited. 

Please note that refunds do not include shipping costs.

Please make sure your pieces are returned in a new and unused condition.

We will not be responsible for pieces that are defective and damaged from misuse, lack of care, accidents and normal wear and tear. 

Please note that any items that are lost or stolen in transit and are not sent back via either Special Delivery or Royal Mail Recorded, we cannot accept responsibility for.

This returns policy does not affect your statutory rights.

Please email info@memara.co.uk if you have any questions on returns. 


Exchanges

If you would like to exchange an item for a different ring size, or another style, then the replacement item will be sent out free of charge upon receival of the item to be exchanged.

Please note that returns costs are non-refundable.


Quality

Please note that there may be a slight variation in the dimensions and specifications, as well as the composition and colour of our jewellery pieces than from the images on the website. This is because our jewellery is crafted from natural materials.


Photography

While we try our best to represent our jewellery accurately through the photographs provided on our website, please be aware that digital reproduction on certain web browsing platforms and screen defaults may slightly alter the look of our products.

Hence, it could be that the true colour and the size of the jewellery is minorly different to the images provided.


Online Content

Memara has the right to change all content without notice. This could be in the form of supplementing, deleting or editing parts of the website, or to terminate or temporarily suspend the site. 


Online payment

We process all of our online payments on memara.co.uk via PayPal or Shopify Payments. Our company is not liable for the functionality of this service. 


Gift Cards

Our Memara Gift Cards are only valid on this website (memara.co.uk). They are not valid or redeemable on any other site, such as third-party retail locations.

The Gift Cards must be used within 12 months from purchase.

Our Gift Cards are non-exchangeable and cannot be purchased using any discount codes or promotions.


Our Rights

Our company reserves the right to alter these terms and conditions at any time, therefore if you continue to use our website after this time, this will be deemed as your acceptance of any of our changes.

Hence, if you do not agree with certain changes to our terms, you must cease to use our website. 


Intellectual Property

Memara Limited is the operator of www.memara.co.uk.

Our website, and all of the materials on our website, are protected by trademarks, copyrights and designs.

Our materials, such as images, logos, trademarks, photographs, text and designs are all owned by Memara Ltd. All of our rights are reserved, worldwide.

Hence, the use of any of our material on the website, in ways such as editing, copying, reproducing or transmitting is prohibited, and is seen as an infringement of the intellectual property rights that Memara Ltd. are licensed to and own.


Competitions

Memara will outline any competition conditions here or on our Instagram (@memarajewellery) for certain active promotions. 


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Necklaces

Our necklaces and pendants fall within three lengths. Most designs are adjustable, with extender links that can be used to fasten in multiple positions.

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Size guide:

necklace size guide
Ring
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Size guide

ring size guide
Order a ring sizer

OPTION 1 - MEASURE AN EXISTING RING:

option-1: step 1 Identify the finger for your new ring. option-1: step 2 Find your favourite ring which fits best on this finger. option-1: step 3 Measure the inside diameter of the ring in mm.

Use the ring size guide to compare your measurements and locate your ring size.

OPTION 2 - MEASURE YOUR FINGER:

option-2: step 1 Identify the finger for your new ring Find a piece of string or a thin strip of paper and wrap it around your finger. option-1: step 2 Mark where the piece of string or paper meet together with a pen. option-2: step 3 Find a ruler and measure the length.

Use the ring size guide to compare your measurements and locate your ring size.

A few tips when measuring:

  • Measure your ring size when your hands are warm, as your hands can change size as their temperature changes
  • Your fingers are typically at their biggest at the end of the day, so this is the best time to measure your ring size
  • Your fingers can get slightly larger after salt and alcohol – so it’s best not to find your ring size after a night out!
  • get slightly larger after salt and alcohol – so it’s best not to find your ring size after a night out! Your dominant hand often has slightly bigger fingers
  • Purchase the larger ring size if your size is in the middle of two sizes
  • Think about the design of the ring, a thick band will feel tighter than a thin band so you may want to go a whole size up!
  • Remember it will need to fit over your knuckle!