Shipping & Returns | Memara Jewellery

Shipping & Returns

Shipping

UK Delivery:
Standard Shipping for all orders over £100 (2-4 working days) - FREE
Royal Mail 24 Hour (1-2 Business days) - £4.50
Royal Mail 48 Hour (2-4 Business days) - £3.50
Express Next Working Day inc Saturday (order before 3pm Mon-Fri) -£8.50 
International Delivery - DHL Express (2-4 Business days) - £24
International Delivery:
We use DHL Express and aim to deliver within 2-4 business days. Please so contact us at info@memara.co.uk for specific information. All international orders are sent DHL Express - please note that any import duty and taxes incurred for shipping to certain countries are the responsibility of the customer.  All online orders will arrive in our luxury Memara jewellery boxes. 

Returns Policy

Please note, we cannot accept the return of earrings due to hygiene reasons.

We pride ourselves on excellent customer service, so if you are not entirely satisfied with your online purchase or need to exchange it for a different item please email us  within 14 days at info@memara.co.uk with your order number, name and address, details of the product, the reason for return, and whether you require an exchange, an in-store credit note or a refund. 

Please make sure your pieces are returned in a new and unused condition within 14 days.  We will not be responsible for pieces that are defective and damaged from misuse, lack of care, accidents and normal wear and tear. 

Exchanges and refunds usually only take a few days to process. You will be fully refunded via your original method of payment within 14 days. Card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

We advise you to send back the item via secure delivery as we do not take responsibility for missing items. We will email you when your item has been received. If you return an item without notification we will simply hold onto it and await your contact. 

For international returns, please ensure items are described as "British Return Goods" with a domestic value of £0.00 as we will not accept returns back that have any customs charges levied. 

Please email info@memara.co.uk

Download Memara Returns / Exchange Form HERE


Postage

All our jewellery is sent in a Memara box!

 

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Necklaces

Our necklaces and pendants fall within three lengths. Most designs are adjustable, with extender links that can be used to fasten in multiple positions.

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Size guide:

necklace size guide
Ring
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Size guide

ring size guide
Order a ring sizer

OPTION 1 - MEASURE AN EXISTING RING:

option-1: step 1 Identify the finger for your new ring. option-1: step 2 Find your favourite ring which fits best on this finger. option-1: step 3 Measure the inside diameter of the ring in mm.

Use the ring size guide to compare your measurements and locate your ring size.

OPTION 2 - MEASURE YOUR FINGER:

option-2: step 1 Identify the finger for your new ring Find a piece of string or a thin strip of paper and wrap it around your finger. option-1: step 2 Mark where the piece of string or paper meet together with a pen. option-2: step 3 Find a ruler and measure the length.

Use the ring size guide to compare your measurements and locate your ring size.

A few tips when measuring:

  • Measure your ring size when your hands are warm, as your hands can change size as their temperature changes
  • Your fingers are typically at their biggest at the end of the day, so this is the best time to measure your ring size
  • Your fingers can get slightly larger after salt and alcohol – so it’s best not to find your ring size after a night out!
  • get slightly larger after salt and alcohol – so it’s best not to find your ring size after a night out! Your dominant hand often has slightly bigger fingers
  • Purchase the larger ring size if your size is in the middle of two sizes
  • Think about the design of the ring, a thick band will feel tighter than a thin band so you may want to go a whole size up!
  • Remember it will need to fit over your knuckle!